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FROM NAOMI of BETTER BATTER:
To My Customers:
Recently we were advised by our contract manufacturer that they had discovered that one of our suppliers was including a dairy ingredient in one of the components (sunflower oil) used in our pancake and cake mixes.
As you can imagine for a dairy intolerant family like mine, this was extremely disturbing.
We value your health and safety highly, and my commitment to never feed anyone something I cannot feed my own child is absolute.
Any amount of cross contamination with dairy – no matter how small – is unacceptable to us and, therefore I am authorizing a nationwide product recall of all mixes of yellow cake, chocolate cake and our biscuit and pancake mix.
We urge all dairy sensitive customers to contact us immediately to arrange for a full refund and return of your products. Please use the forms provided to fill out and return all affected products.
I would like you to know what we are doing to solve the problem:
1) We are making these three types of products temporarily unavailable on the market.
2) We are issuing an immediate recall of all units sold of these three types of products.
3) We are reformulating these products in order to ensure a consistently safe supplier of any oil we will use.
As always our flour, seasoned flour, and brownie mix are safe for dairy sensitive individuals.
As a mom in a casein free family, I’m walking this path with you, and I thank all of you for your continued support as we move forward. You have my assurance that these products will only become available again when they meet my stringent standards for safety for your family as well as mine.
Thanks,
Naomi Poe
URGENT: FOOD RECALL
RAYMOND-HADLEY CORPORATION ISSUES PRODUCT RECALL and ALLERGY ALERT ON UNDECLARED DAIRY IN: BETTER BATTER GLUTEN FREE PANCAKE & BISCUIT MIX, 20oz & 2.5lb,
and BETTER BATTER YELLOW & CHOCOLATE CAKE MIX 18.25oz.
Recent tests show that the above products contain undeclared dairy, therefore posing a potential health hazard. People who have an allergy or severe sensitivity to dairy run the risk of serious or life-threatening allergic reaction if they consume this product.
Consequently, we are recalling all products with the following lot numbers from the market. Other Better Batter products and lots are not involved.
Better Batter Gluten Free Pancake & Biscuit Mix 20oz
Best Before Date: 27 July 2012,
25 October 2012
23 December 2012
28 December 2012
28 March 2013
Better Batter Gluten Free Pancake & Biscuit Mix 2.5lb
Best Before Date: 04 December 2011
26 February 2012
17 March 2012
14 June 2012
11 August 2012
03 March 2013
Better Batter Yellow Cake Mix 18.25oz
Best Before Date: 26 January 2013
28 February 2013
01 March 2013
29 March 2013
Better Batter Chocolate Cake Mix 18.25oz
Best Before Date: 28 January 2013
28 February 2013
30 March 2013
Please examine your stocks immediately to determine if you have any of the above listed lot on hand. If so, discontinue distributing the lot and promptly return to purchase location or via Parcel Post or UPS, to:
Better Batter Gluten Free LLC 1885 E. Pleasant Valley Blvd, Altoona, PA 16602
If you have further distributed any of these products please immediately contact your accounts, advise them of the recall situation, and have them return their outstanding recalled stocks to you. Return these stocks as indicated above. You will be reimbursed by check or credit memo for the returned goods and postage.
Please return the enclosed response form immediately providing the requested information. If you have any questions, please contact Raymmond-Hadley Corp. at 1-800-252-5220.
This recall is being made with the knowledge of the US Food and Drug Administration.
We appreciate your assistance in this matter.
Naomi Poe 1-814-946-0958 Phone
Better Batter Gluten Free LLC 1-814-946-0945 Fax
1885 E. Pleasant Valley Blvd contact@betterbatter.org
Altoona, PA 16602
URGENT: PRODUCT RECALL
Better Batter Gluten Free Pancake & Biscuit Mix 20oz
Best Before Date: 27 July 2012,
25 October 2012
23 December 2012
28 December 2012
28 March 2013
Better Batter Gluten Free Pancake & Biscuit Mix 2.5lb
Best Before Date: 04 December 2011
26 February 2012
17 March 2012
14 June 2012
11 August 2012
03 March 2013
Better Batter Yellow Cake Mix 18.25oz
Best Before Date: 26 January 2013
28 February 2013
01 March 2013
29 March 2013
Better Batter Chocolate Cake Mix 18.25oz
Best Before Date: 28 January 2013
28 February 2013
30 March 2013
RECALL RESPONSE FORM
PLEASE FILL OUT AND RETURN PROMPTLY BY MAIL OR FAX TO (814.946.0945)
We do not have any stock of Product Name, Size, Lot/Code _____________ [ ]
We are returning _______ units of Product Name, Size, Lot/Code ________
We have not received any complaints of adverse effects associated with use of the product. [ ]
We have requested our accounts to return their stocks of this merchandise to us. [ ]
Account Name ____________________________________________
Account Number __________________________________________
Contact Name (please print) ______________________________
Contact Phone Number _________________________________
Address ____________________________________________
City ___________________________State _____________ Zip Code ___________
Signature _______________________________________
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Author Information: Jen Cafferty, Chicago, IL
Jen Cafferty, Founder, The Gluten Free Cooking Expo
Websites: www.gfreelife.com, www.glutenfreeclasses.com
Blog: http://www.glutenfreeexpo.wordpress.com
